@font-face{font-family:Pretendard;src:url('assets/fonts/Pretendard-Medium.woff2') format('woff2');font-display:swap}
:root{--blue:#1763ed;--ink:#102a43;--muted:#61738b;--line:#dce5f0;--pale:#f0f6ff;--amber:#a35c00;--white:#fff;--radius:12px}
*{box-sizing:border-box}body{margin:0;background:#f7f9fc;color:var(--ink);font:14px/1.6 Pretendard,system-ui,sans-serif;word-break:keep-all}button,input,select,textarea{font:inherit}button,a,select,input{touch-action:manipulation}button{cursor:pointer;border:1px solid var(--line);border-radius:8px;background:white;color:var(--ink);padding:8px 12px}button:hover{background:var(--pale);border-color:var(--blue)}button:disabled{opacity:.5;cursor:wait}a{color:var(--blue);text-decoration:none}a:hover{text-decoration:underline}:focus-visible{outline:3px solid var(--blue);outline-offset:3px}[hidden]{display:none!important}.topbar{min-height:72px;padding:16px 24px;background:white;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:16px;flex-wrap:wrap}.topbar strong{font-size:16px}.session-note{margin-left:auto;color:var(--muted);font-size:12px}main{max-width:1600px;margin:auto;padding:16px 24px 24px}.intro{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:16px}.intro h1{font-size:16px;line-height:1.5;margin:0;font-weight:600}.eyebrow{display:inline-block;font-size:11px;letter-spacing:.06em;color:var(--blue);font-weight:bold;background:var(--pale);border-radius:4px;padding:2px 8px;margin-right:10px;vertical-align:1px}#catalog-status{margin:0;font-size:12px;color:var(--muted);white-space:nowrap}.workspace{display:grid;grid-template-columns:minmax(260px,.85fr) minmax(300px,1fr) minmax(380px,1.6fr);gap:16px;align-items:start}.panel{background:var(--white);border:1px solid var(--line);border-radius:var(--radius);padding:24px;min-width:0}.panel>header{display:flex;align-items:center;gap:8px;margin-bottom:20px}.number{color:var(--blue);font-weight:bold;font-size:12px}.panel h2{font-size:16px;margin:0}label{display:block;margin-bottom:8px;font-weight:600}label small{display:block;font-size:12px;font-weight:400;color:var(--muted)}textarea,select{width:100%;padding:12px;border:1px solid var(--line);border-radius:8px;background:white;color:var(--ink)}textarea{resize:vertical;min-height:88px;line-height:1.6}.field{margin-top:16px}fieldset{border:0;padding:0;margin:24px 0 16px;display:flex;gap:16px;flex-wrap:wrap}legend{margin-bottom:8px;font-weight:600}fieldset label{font-weight:400}input[type=radio]{accent-color:var(--blue)}.primary{background:var(--blue);color:white;width:100%;display:flex;justify-content:space-between;padding:12px 16px;border-color:var(--blue)}.primary:hover{background:#1054cf;color:white}.footnote,.hint{font-size:12px;color:var(--muted)}.documents{margin-top:24px;border-top:1px solid var(--line);padding-top:16px}.documents ul{padding-left:16px;font-size:12px;max-height:240px;overflow:auto;overflow-wrap:anywhere}summary{cursor:pointer}.flow{list-style:none;margin:24px 0;padding:0}.flow li{position:relative;padding:12px;margin:0 0 24px;border:1px solid var(--line);border-radius:8px;background:white;transition:opacity .18s}.flow li:not(:last-child)::after{content:'↓';position:absolute;bottom:-26px;left:24px;color:var(--muted)}.flow li b{font-size:14px;display:block}.flow li span{font-size:12px;color:var(--muted);display:block;margin-top:4px;overflow-wrap:anywhere}.flow li.active{border-color:var(--blue);background:var(--pale)}.flow li.blocked{border-color:var(--amber);background:#fff9ef}.flow li.waiting{opacity:.55}.missing{border-left:3px solid var(--amber);padding:12px;background:#fff9ef;font-size:12px}.missing ul{padding-left:16px}.missing p{margin-bottom:0}#status{font-size:12px;color:var(--muted);overflow-wrap:anywhere}.badge{margin-left:auto;background:var(--pale);color:var(--blue);border-radius:4px;padding:4px 8px;font-size:12px;white-space:nowrap}.empty{text-align:center;padding:40px 0;color:var(--muted)}.empty svg{width:120px;fill:var(--pale);stroke:var(--blue);stroke-width:2}.empty h3{color:var(--ink);font-size:22px;line-height:1.5}h3{font-size:22px;line-height:1.5}h4{font-size:14px;margin:24px 0 8px}#answer-script{white-space:pre-wrap}.answer-actions{display:flex;gap:8px;flex-wrap:wrap}.answer-actions button{font-size:12px}#voice-status{font-size:12px;color:var(--muted)}#followups{padding-left:20px}#followups li{margin:8px 0}.evidence-heading{display:flex;align-items:center;gap:12px;justify-content:space-between}.evidence-heading a{font-size:12px;white-space:nowrap}#page-options{display:flex;gap:8px;flex-wrap:wrap;margin:8px 0}#page-options button{font-size:12px}#page-options [aria-pressed=true]{border-color:var(--blue);background:var(--pale);color:var(--blue)}#image-caption{font-size:12px;color:var(--muted);overflow-wrap:anywhere}#image-frame{background:var(--pale);border:1px solid var(--line);border-radius:8px;padding:8px;min-height:120px}#image-status{font-size:12px;padding:12px}canvas{display:block;width:100%;height:auto;background:white}#evidence details{margin-top:16px}pre{white-space:pre-wrap;overflow-wrap:anywhere;max-height:280px;overflow:auto;font:12px/1.7 inherit;background:var(--pale);padding:16px}#quote{font:12px/1.7 Pretendard,system-ui,sans-serif}
@media(max-width:1050px){.workspace{grid-template-columns:1fr 1fr}.outcome{grid-column:1/-1}.session-note{display:none}}
@media(max-width:700px){main{padding:16px}.topbar{padding:12px 16px;gap:8px}.topbar strong{width:100%;order:-1}.topbar>a{margin-right:auto}.intro{display:block}.intro h1{font-size:14px}.intro #catalog-status{margin-top:4px;white-space:normal}.workspace{display:flex;flex-direction:column}.panel{width:100%;padding:16px}.empty{padding:16px 0}}
@media(prefers-reduced-motion:reduce){*{transition:none!important}}
.chain-dialog{width:min(1160px,calc(96vw / var(--z,1)));max-height:calc(94dvh / var(--z,1));padding:24px;border:1px solid var(--line);border-radius:var(--radius);color:var(--ink);overflow:auto}.chain-dialog::backdrop{background:#102a4366}.chain-dialog>header{display:flex;justify-content:space-between;gap:16px;align-items:flex-start}.chain-dialog h2{font-size:22px;margin:0}.chain-dialog header p,.chain-legend{font-size:12px;color:var(--muted);margin:8px 0}.chain-close{white-space:nowrap}.chain-scroll{max-height:calc(62dvh / var(--z,1));overflow:auto;border:1px solid var(--line);border-radius:8px;margin-top:16px;background:var(--pale)}.chain-board{position:relative;width:1024px;height:804px;background-image:radial-gradient(var(--line) 1px,transparent 1px);background-size:20px 20px}.chain-board>svg{position:absolute;inset:0;width:100%;height:100%;overflow:visible}.chain-board>svg>path{fill:none;stroke:var(--line);stroke-width:2}.chain-board>svg>path.is-active{stroke:var(--blue);stroke-width:3}.chain-board>svg>path.is-held{stroke:var(--amber)}.chain-board text{font:12px Pretendard,system-ui;fill:var(--muted);text-anchor:middle;paint-order:stroke;stroke:var(--pale);stroke-width:5px;stroke-linejoin:round}.chain-node{position:absolute;width:280px;height:96px;text-align:left;padding:16px;background:white;border:1px solid var(--line);border-radius:12px}.chain-node b{display:block;font-size:14px}.chain-node span{display:block;font-size:12px;color:var(--muted);margin-top:8px}.chain-node.is-active{border:2px solid var(--blue);background:var(--pale)}.chain-node.is-held{border-color:var(--amber);background:#fff9ef}.chain-node[aria-pressed=true]{box-shadow:0 0 0 3px #1763ed22}.chain-inspect{margin-top:16px;padding:16px;background:var(--pale);border-radius:8px}.chain-inspect p{font-size:14px;white-space:pre-wrap;margin:8px 0 0;overflow-wrap:anywhere}@media(max-width:700px){.chain-dialog{padding:16px}.chain-dialog h2{font-size:22px}.chain-scroll{max-height:calc(55dvh / var(--z,1))}}
.policy-editor-dialog{width:calc(98vw / var(--z,1));max-width:none;height:calc(96dvh / var(--z,1));max-height:calc(96dvh / var(--z,1));border:1px solid var(--line);border-radius:12px;padding:0;overflow:hidden;background:white}.policy-editor-dialog::backdrop{background:#102a4366}.policy-editor-dialog iframe{width:100%;height:100%;border:0;display:block}

.clarification-options{display:flex;flex-wrap:wrap;gap:8px;margin:16px 0}.clarification-options:empty{display:none}.clarification-options h4{flex-basis:100%;margin:0 0 4px}.clarification-options button{text-align:left;white-space:normal;overflow-wrap:anywhere;color:#1755db;background:#f5f8ff;border:1px solid #c8d7f7;padding:9px 12px;border-radius:8px}.clarification-options button:hover{background:#e8f0ff;border-color:#1755db}

.live-controls{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin:16px 0}.live-controls label{margin:0;display:flex;align-items:center;gap:6px;font-size:12px}.live-controls input{width:64px;padding:8px;border:1px solid var(--line);border-radius:8px}#jev-live[aria-checked=true]{color:var(--blue);border-color:var(--blue);background:var(--pale)}
.speech-input-controls{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:8px}#mic{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;min-width:120px;flex-shrink:0}#mic svg{width:18px;height:22px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}#mic[aria-pressed=true]{background:var(--blue);border-color:var(--blue);color:var(--white)}#mic:disabled{cursor:default}#mic-status{flex:1 1 140px;margin:0;font-size:12px;color:var(--muted);overflow-wrap:anywhere}#mic-status[data-state=listening]{color:var(--blue)}#mic-status[data-state=error]{color:var(--amber)}.speech-input-note{margin:8px 0 0}

.conversation{display:flex;flex-direction:column;gap:12px;margin:0 0 16px;max-height:560px;overflow:auto}.chat-turn{padding:12px;border-radius:10px;background:var(--pale);white-space:pre-wrap;overflow-wrap:anywhere}.chat-turn.user{margin-left:20px;background:#f3f5f8}.chat-turn.bot{margin-right:12px;border:1px solid var(--line)}.chat-turn small{display:block;font-size:11px;color:var(--muted);margin-bottom:4px}.chat-turn p{margin:0;font-size:13px}.reply{margin:0 0 16px;color:var(--blue);border-color:var(--blue)}.sample-library{margin-top:24px;border-top:1px solid var(--line);padding-top:16px}.sample-library h4{margin:16px 0 8px}.sample-library button{display:block;text-align:left;width:100%;font-size:12px;margin:6px 0;white-space:normal}.runtime-path{font-size:12px;color:var(--muted)}.runtime-path .flow{margin:16px 0}.runtime-path .flow li b{font-size:12px}#ars-category{display:inline-block;margin-left:auto}.conversation:empty:before{content:'문의가 들어오면 ARS 질문과 답변이 이곳에 이어집니다.';color:var(--muted);font-size:13px;padding:20px 0}

.service-link{display:inline-block;padding:9px 12px;border:1px solid var(--line);border-radius:8px;font-size:12px;background:white}

/* 넓은 화면: 세 패널(문의 · 상담 내역 · 응대와 약관 이미지)을 한 화면에 나란히 두고 각 패널 안에서만 스크롤한다 */
@media(min-width:1051px) and (min-height:620px){
 body{height:calc(100dvh / var(--z,1));display:flex;flex-direction:column;overflow:hidden}
 main{flex:1;min-height:0;width:100%;display:flex;flex-direction:column}
 .workspace{flex:1;min-height:0;align-items:stretch}
 .panel{overflow:auto;overscroll-behavior:contain;padding-top:0}
 .panel>header{position:sticky;top:0;z-index:2;background:white;margin:0 -24px 16px;padding:20px 24px 12px;border-bottom:1px solid var(--line)}
 .scenario{display:flex;flex-direction:column;overflow:hidden}
 .scenario .conversation{flex:1;min-height:120px;max-height:none}
 .inquiry textarea{min-height:120px}
}
#evidence{margin:8px 0 24px;padding-top:16px;border-top:1px solid var(--line)}
.evidence-heading h4{margin:0}
.clamp{display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:5;overflow:hidden}#answer-script.clamp{-webkit-line-clamp:7}.text-more{border:0;background:none;color:var(--blue);padding:2px 0;font-size:12px}.text-more:hover{background:none;text-decoration:underline}#script-more{display:block;margin:-8px 0 12px}

.turn-send{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:16px}#send-turn{background:var(--blue);border-color:var(--blue);color:var(--white);min-height:44px;padding-inline:20px}.dialogue-state{flex-shrink:0;background:var(--pale);border-radius:8px;padding:12px;margin-bottom:16px}.dialogue-heading{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap}.dialogue-heading b{color:var(--blue);font-size:12px}#turn-route{font-size:12px;overflow-wrap:anywhere}#turn-note{font-size:12px;color:var(--muted);margin:8px 0 12px;overflow-wrap:anywhere}.dialogue-actions{display:flex;gap:6px;flex-wrap:wrap}.dialogue-actions button{font-size:12px;min-height:44px;padding:8px}#turn-options{margin:8px 0 0}#turn-options:empty{display:none}.dialogue-actions button:disabled{cursor:default}.chat-turn .turn-transition{font-size:11px;color:var(--muted);margin-top:6px}